Riviera

FAQs

How can I find the right Battery for my phone?

Riviera has exclusive range of Mobile Phone Batteries covering close to 800 models. You can find the right Battery for your mobile simply by looking for it in the Mobile Phone Battery category of the website. Therein, you will find the MAH and the dimensions of the Battery, compare those with the cavity for Battery in your phone in order to identify whether the product meets your requirement or not. In case the model you are looking for is not enlisted on the website, feel free to reach out to us via phone or email.

How genuine is the MAH/Ampere of the Battery/Charger/Data Cables as mentioned on the product?

We are a brand recognized for their quality of Tech products. We do not compromise on the MAH/Ampere of the products or engage in kind of such malpractices. The MAH/Ampere of the product will be as what is mentioned on the product.

What is the life of Riviera’s Mobile Phone Battery, Charger and Data Cable?

The exact life of our Mobile Phone Batteries, Chargers and Data Cables depends upon the way in which a user is using the products, however, on an average, following is the life of our products:
Batteries – 1 year
Chargers – 1 year
Data Cables – 1 year
However, please note, we do not claim or promise this time period as it is entirely dependent upon the circumstances under and the way in which the product is being used. This information is entirely based on observation by our team and should NOT be considered synonymous to the Warranty Period. The terms of Warranty, Return and Replacement have been mentioned separately.

Is the product compatible with my phone?

Yes, the product is compatible with all smartphones (Apple, One Plus, Samsung, Xiaomi, Oppo, Vivo, Lenovo), all operating systems (iOS, Android, Windows), all laptops, tablets, and Bluetooth enabled devices.

What is the average battery life?

The exact Battery Life of each product is specific to it and is mentioned in the description box of each one of them.

Do these earphones have extra bass?

Yes, all Rivera earphones deliver extra bass. The earphones have a programmed Signature Sound that provides an extra-punch of low-frequencies without distorting the acoustics. 
That said, every earphone has its unique Signature Sound that, is crafted thinking about the consumer needs and the shape and type of the earphone.

Is the sound quality good?

All Riviera products have been sound-engineered by industry leaders who understand the nuances of acoustics as professionals and consumers. We have designed an outstanding sound system that has been tested over many ears to ensure an impeccable audio quality that elevates your listening experience.

What is the connectivity range?

The average connectivity range is 10 meters.

Are the earphones sweatproof?

Yes, all our earphones are sweatproof and dustproof.

Can I charge the earphones with a 5V charger?

Yes, you can use a 5V charger to charge your earphone, with the designated cable. You can also use a power bank, laptop, car chargers, and wall chargers, to charge your device, as all Riviera earphones are safe from overvoltage protection, making them safe from voltage fluctuations.However, please check the product page for exact specifications as different earphones may have unique battery capacities. Kindly do not overcharge the product, the company is not to be held responsible for any mishap.

Are the earphones suitable for video gaming?

Yes, our earphones come with low-latency feature and are suitable for online gaming and media consumption. Low-latency refers to a minimal delay in the processing of data over a network connection, which means minimal audio delays while playing video games. With low latency and extra bass, they deliver a seamless gaming experience.
What is the difference between Neckbands and True Wireless Earphones?
The In-Ear Wireless Neckband series is ideal for running, work-outs, or for everyday use. This category features a horseshoe-shaped collar that curve on the back, and houses a battery and Bluetooth transmitter.
The True Wireless Series comprises of Bluetooth earphones that have no cords between the earbud and the audio source/device. Since they don't have any wire, the mic, controls, and the battery, are inbuilt into the body of the bud. The True Wireless Series allows complete freedom of moment along with easy-charging, using the case, making them ideal for all kinds of user needs.

How to select the right device for yourself?

Our earphones are designed keeping in mind the needs and wants of all kinds of users and thereby would cater to anyone looking for any of the following kinds of earphones:

Fitness earphones

Meant for use while engaging in sports or other physical activities, these earphones are lightweight, comfortable with a snug fit design, and do not interfere in physical activities.Models: RNB-01, RNB-02, RNB-03, RNB-04, RNB-05, RNB-06, RNB-07, RNB-08, RNB-09.

Gaming earphones

These earphones have low-latency and are suitable for video gaming. Low-latency refers to a minimal delay in the processing of data over a network connection, which ensures minimal delay, in audio, while playing video games.
Models: RNB-01, RNB-02, RNB-03, RNB-04, RNB-05, RNB-06, RNB-07, RNB-08, RNB-09.

Music experience

All Riviera products have been sound-engineered by industry experts who understand the nuances of acoustics as professionals and consumers. All Riviera earphones have a programmed signature sound that provides an extra-punch of low-frequencies without distorting the acoustics.
Models: RNB-01, RNB-02, RNB-03, RNB-04, RNB-05, RNB-06, RNB-07, RNB-08, RNB-09.

Travel earphones

Travel earphones are meant for people who travel frequently and need earphones that are easy to carry, have long battery life, and that provide all-day comfort.
Models: RNB-01, RNB-02, RNB-03, RNB-04, RNB-05, RNB-06, RNB-07, RNB-08, RNB-09.

Free Movement earphones

True Wireless Earphones have zero cords, offering users complete freedom of movement. They are ideal for a wide range of users including commuters, professionals, and athletes.

Work From Home earphones

Our entire range of RNB series offer exceptional voice clarity making communication extremely easy for the user so that you can do your easily without any hindrance from the comfort of your homes.

How to claim warranty?

To register for warranty, give us a call at +91-7290032158  or Register Here
To claim the warranty, contact our customer service team:
Email: customercare@rivieratele.com
Phone: +91-7290032158

I have lost my invoice copy, what should I do?

For orders placed through our website: Kindly log into your account and retrieve the invoice of the specific order from the desktop version of the website. Please keep your invoice copy for future reference.

I want to register a complaint regarding a product?

Email your query to customercare@rivieratele.com for all the warranty and service-related issues, or call customer service at +91-7290032158 to help you.

If any of your queries have not been addressed, please feel free to contact us or write to us via phone or email respectively

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+91-7290032158
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customercare@rivieratele.com
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